Concierge Care FAQs

Q. What services are provided as a part of my annual fee?

A. Please see Concierge Care for a complete list of offerings and amenities.

Q. What is the mission of Concierge Physicians of Westport?

A. We strive to provide the highest quality medical care, emphasizing a comprehensive approach to prevention and disease management. We want our patients to be completely satisfied with every aspect of their care.

Q. Are you on the medical staff of a hospital?

A. Yes. We are on the medical staff of Norwalk Hospital. If you require hospitalization, we will make social visits and coordinate your inpatient care working with physicians who are based at the hospital.

Q. Who will cover for you when you are not available?

A. On the infrequent occasions when your personal physician is out of town or otherwise unavailable, another concierge quality physician will cover within the practice. Even while out of town, we will generally be available by phone to our patients and to covering physicians. For practical reasons, your physician reserves the right to designate another qualified physician to perform any and all services should the need arise.

Q. Do I still need insurance if I enroll with your practice?

A. Yes. Concierge medical practices do not take the place of general health insurance coverage. Our practice is a primary care medical practice, not a health insurance program. You are advised to continue your PPO, Medicare or other insurance program.

Q. Will my insurance still be billed for my office visits?

A. Yes. we will bill your insurance company directly for office visits. Office visit charges, are not included in your Concierge Physicians of Westport. annual fee.

Q. Are you a Participating Provider for Medicare?

A. Yes, we are a Participating Providers with Medicare and will bill Medicare on your behalf, as required by law.

Q. Do you bill Medicare for the annual concierge fee?

A. No. The annual concierge fee only includes services that are not covered by Medicare and, as such, cannot be paid for or reimbursed by Medicare. We will bill Medicare for your sick visits and for any additional services performed at our practice that are covered by Medicare.

Q. Will my private insurance reimburse my annual concierge fee?

A. It is unlikely that this service will be reimbursable. However, some Flexible Spending Account and Health Savings Account plans may pay for all or part of the annual fee. Members are advised to consult their human resources representative at their place of employment.

Q. Is the annual concierge fee tax deductible?

A. Patients are advised to consult with their tax consultant to clarify qualification in their particular circumstance.

Q. What about lab, x-ray, specialists’ fees and hospitalization?

A. Your annual fee pays for membership in the practice, and for many other amenities listed here. However, all other procedures and services not performed our office will be billed by the performing entity.

Q. What if I have an emergency?

A. If you have a life threatening emergency, call 911 immediately. After you call 911, please call your personal physician. We will attempt to coordinate your emergency care thereafter. Patients are asked to contact us before going to any urgent care facility and at any time of the day or night. We will attempt to address urgent after-hours problems directly.

Q. What do I do if I become ill while traveling or away on an extended vacation?

A. Call 911 if you have a life threatening emergency. Then call your personal physician. Call us first if the problem is minor. With the exception of a few controlled substances, most prescriptions can be ordered anywhere in the country. If you seek care at an emergency room or urgent care center out of our area, we request that you have the doctor seeing you call us for coordination. We will be readily available for phone consultation with you and/or other health care personnel. If you should require hospitalization while away, at your request, we will establish phone communication with you and your attending physician(s) to ensure continuity of care.

Q. What if I need to see a specialist or a surgeon?

A. Of course, our patients are free to see any specialist they wish. We are available to help you decide what specialists to see and to coordinate such consultations. In this way the most appropriate resource is used, the earliest arrangements are made, and your applicable medical information is sent in advance of your specialist visit.

Q. What about the cost of prescription medications?

A. The cost of prescription medications are the patients’ responsibility and in most cases should be covered by their insurance plans. We have expertise in assisting patients in purchasing medications in the most cost effective manner.

Q. Will I be required to pay my annual concierge fee even if I do not use your services?

A. Yes. Paying your concierge fee allows you to be a member of the practice whether you are sick or well. However our practice is not an insurance company and does not cover the medical services you receive. We strongly encourage you to utilize the amenities offered including wellness consultations and emails for appropriate non-urgent health related questions, regardless of your state of health.